Voice Specialist

Deliverables:

• Contact potential or existing customers to verify the attributes given to them.
• Answer questions about products or the company.
• Direct prospects to the sales team when needed.
• Enter and update customer information in the database.
• Take and process orders in an accurate manner.
• Handle grievances to preserve the company’s reputation.

Requirements:

• Proven experience as a customer representative or similar role.
• Good knowledge of relevant computer programs (e.g. CRM software) and communication medium.
• Good English proficiency.
• Excellent communication and interpersonal skills.